Go ahead and download Rules, Entity API, Mime Mail and Mail System. If you want to learn more Drupal, join OSTraining now.Like all tutorials, let’s begin by downloading a few modules. Goodbye Webform? Contact Forms Are In the Drupal 8 Core.How to Build Conditional Webforms in Drupal 7.Configure the action with the help of tokens (replacement patterns).įrom now on, your Drupal site will send the corresponding user an email, each time a support request is processed.Select Send mail from the dropdown list.Add another condition testing the Denied value.The Data selector value is node:field-request-status.Choose React on Event > After updating existing content.Click Configuration > Rules > Add new rule.Install the Rules module and all its dependencies.Good job! That was the second part of the task. So it’s a good thing if this view is empty (if you trust your employees). Otherwise, it will still be appearing in this view. The employee can click on the link to have access to the full node, from where they can edit it. Now you have access only to those requests with pending status.Search for the Request status field and choose it.In the Filter Criteria section click Content: Published and set its value to No.Create the view Support requests – Older first.Click Structure > Views > Add new View.Install and enable Views and Views UI if you haven’t done yet. You can filter all support requests in the content view page, this is ok if you have 10 nodes.īut if you have more requests and some of them have already been approved or denied, then it’s not a practical way to select only nodes with status “Pending”.įor that purpose, you’ll have to create a view. Check the Content link in the browser you’re logged in to the site.Įxcellent! The first part of the task is accomplished! Let’s move on. Fill out the node “form” and click Save.Create an authenticated user and log in to another browser.Notice that the customer won’t have access to the backend because you haven’t granted those permissions. Your customer can now create a node (in the frontend of the site). Look for the fields you want to revoke.Click Reports > Field list > Permissions.Your customer can now create nodes of type Support request on your site.Look for the Support request: Create new content permission and check it.Click edit permissions on the authenticated user line.Download and enable the module with your preferred method. To hide this fields from the user, you’ll have to download and enable the Field Permissions module. You certainly don’t want your customer to change the status of the request.Īlso, the field additional comments are meant to be used by your employees. Click Add field and follow this structure:.Leave the Author and date information (this is relevant information since you’re letting your customer create the node).Uncheck Published and Promoted to the front page.Click Structure > Content types > Add content type.It also makes no sense to mix up your form submissions with your content, it’s easier to create a node instead of creating a submission and converting it into a node. The main advantage is that you avoid the complex conversion step in the first place. However, there’s a less complicated alternatives – allow your customers create a node. This plan is possible with the help of the Rules and the Webform Rules module. My plan was to convert this data into nodes, so it could then be displayed in Views. When the member asked this question, my first thought was to collect the requests with the Webform module. In this tutorial, I’ll show you how to create a form like this. The customer gets an automatic email after his request has been processed.A customer service agent comments on the request to either approve or deny it.A customer fills out a form to send their request for repair or service on a specific piece of equipment.They needed to process requests using this workflow: An OSTraining member has asked us how to create a request form in Drupal 7.
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